Meet the Five Behaviors

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Meet the Five Behaviors™

Learn how you can leverage The Five Behaviors® to build truly cohesive teams. 

Contact Inspired Engagement, a Wiley Five Behaviors® Authorized Partner, for more information, today.

Trust forms the foundation of the pyramid. Without it, achieving overall team cohesiveness is nearly impossible. Vulnerability-based trust, which involves the willingness to reveal one’s weaknesses, is essential for building the relationships needed to navigate and thrive amidst both everyday and exceptional challenges that every team encounters.

Conflict is often viewed as risky for a team because it can create hard feelings. However, with a foundation of relational trust, team members feel safe to be honest and courageous. When trust is established, conflict becomes constructive. In fact, conflict is essential for ensuring that all perspectives and aspects of issues are discussed, understood, and considered. Teams that avoid conflict tend to overlook valuable feedback, leading to poor decision-making.

Securing commitment from team members differs from achieving consensus. According to Lencioni, consensus involves compromise, which may not always produce the best outcome. Commitment arises from clarity of purpose. When facing a problem with multiple solutions, the team, through trust and constructive conflict, selects one idea to pursue. While only one idea is chosen, every member comprehends the reasoning behind the selection and supports the decision, both within the team and in external communications.

Accountability is often the most challenging behavior of a team to master. Many teams struggle to reach the point where every member consistently holds others accountable. Achieving and maintaining strong performance in the preceding steps makes accountably much easier. Over time accountability can become an integral part of the team’s dynamic.

The primary purpose of a team is to achieve its objectives. When each preceding behavior is functioning well, every team member focuses on the team’s goal. The team goal takes precedence over individual ambitions, and everyone feels rewarded by contributing to the team’s success.